BCL is a premier enterprise systems services provider that offers a suite of Mainframe support services, including the zSeries Support Agreement (zSoftware Support Advantage), to leverage or supplement existing staff.
Information concerning the use, functionality, and documentation of both IBM and OEM software products can be requested through the call center or submitted via e-mail. Using BCL expertise may significantly reduce implementation effort and enhance user functionality.
BCL offers 2 call center options: 8 am-5 pm, Monday-Friday, or 24/7, 365 days a year. BCL reviews diagnostic information and provides assistance to identify the cause of problems. Multi-vendor, product support, and fault-isolation services are included. Choices include routing incident calls to BCL or selectively routing them based on severity.
Information concerning the use, functionality, and documentation of both IBM and OEM software products can be requested through the call center or submitted via e-mail. Using BCL expertise may significantly reduce implementation effort and enhance user functionality.
Server-based problem/change tracking systems allow BCL to offer call tracking and problem escalation. Weekly and monthly reports provide information on the impact the enterprise system-related incidents have on business availability.
We schedule corrective maintenance and routine table/parameter updates for production systems. Exception fixes or enhancements that arise from user incidents can be dispatched to BCL for resolution.
We maintain release information for IBM operating systems, program products, and OEM levels to plan continuous upgrade management. Our multi-vendor upgrade experience informs effort estimates, highlights product-specific database changes, and documents operational enhancements.
Using data-reduction tools, we produce clear charts that convey the health of your enterprise environment. Depending on available collection sources, we can chart processor, storage, and network trends.
We help select, implement, and monitor backup and recovery procedures to protect data integrity day to day, not just in extreme events. For full-service customers, we conduct a quarterly system recovery walkthrough to reasonably ensure OS-level recoverability.
Continuous systems-management options include off-hour configuration updates and on-shift monitoring aligned to the reliability of your communications links.
Mainframe support is custom-configured to your needs. The basic service is delivered under a monthly retainer with a 6-month minimum. Additional features can be included as fixed-fee or time-and-materials agreements.
Tell us your coverage window, software stack, and recovery objectives. We’ll let you know what services you need so your mainframe stays stable and your team stays focused.
Contact us today to get started and to learn more about our Mainframe Support Services.
Mainframe as a Service (MFaaS) is a fully managed service that delivers mainframe computing capabilities via the cloud or hybrid infrastructure. Instead of owning and maintaining expensive on-premise mainframes, clients can access secure, scalable, and high-performance mainframe resources on a subscription basis.
We support a wide range of critical workloads, including:
Whether you’re in finance, healthcare, government, or retail, we can handle your enterprise-class workloads.
Security is our top priority. Our MFaaS environments are hosted in SOC 2 Type II, ISO 27001, and/or FedRAMP-compliant data centers. We implement:
We also support compliance with HIPAA, PCI-DSS, GDPR, and other regulatory frameworks.
Absolutely. We provide end-to-end migration services including:
We’ve completed dozens of successful migrations with minimal disruption.
Our pricing is transparent and consumption-based. It typically includes:
We tailor packages to each client’s specific needs to maximize value and efficiency.
Yes. We specialize in maintaining legacy systems while enabling a path toward modernization. Services include:
We operate multiple secure, geographically redundant data centers across North America, ensuring business continuity, high availability, and compliance with data residency requirements. On-premise and hybrid hosting models are also available.
Our clients include mid-sized to large enterprises, government agencies, and service providers in:
They rely on us for mission-critical uptime, operational excellence, and deep mainframe expertise.
It’s simple:
Our team will guide you every step of the way.
Mainframe Services
BCL Mainframe Services will help you better align IT services to business priorities by lowering the cost of operating and maintaining your own on-premise Enterprise Server. By teaming with BCL services you get a Managed Service Provider that is skilled & experienced in delivering IBM mainframe system services, custom fit for purpose to meet your needs.